Privacy policy

Last updated: January 6, 2026

Onyx Opal is responsible for this store and website, including all related information, content, features, tools, products, and services, with the purpose of providing you, the customer, with a personalized shopping experience (the “Services”). Onyx Opal is powered by Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can be associated with you or another individual. Personal information does not include data collected anonymously or that has been de-identified so that it cannot identify or be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, bank account information, transaction details, payment method, receipts, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you provide when contacting us, such as customer support inquiries.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you access or navigate them.

Sources of Personal Information

We may collect personal information in the following ways:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies or similar technologies.
From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products based on your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications by email, text message, or mail, and displaying online ads for products or services, both on our Services and on other websites, including based on items you have purchased, added to your cart, or other activities on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our Services. If you choose to create an account, you are responsible for keeping your login credentials secure. For your protection, please do not share your username, password, or other access information with others.

Communicating with You

We use your personal information to provide customer service, respond to your requests, deliver effective services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil litigation (actual or potential) or other legal disputes, and to enforce or investigate potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, as outlined in this Privacy Policy, including:

With Shopify, manufacturers, and other service providers who perform services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we do not share your information for personalized advertising based on your online activity across different websites and merchants.
When you authorize, request, or consent to sharing certain information with third parties, such as for product delivery or when using social media widgets or login integrations.
With our affiliates or other companies within our corporate group.
In connection with business transactions, such as mergers or bankruptcies, to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than your country of residence, to provide and improve the Services.

Additionally, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing such personal information, including responding to your requests related to exercising your rights regarding the use of that information for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please visit Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information at: https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow these links to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of such sites, including the accuracy, completeness, or reliability of the information they provide.

Information you share in public or semi-public environments, including on third-party social networking platforms, may be viewed by other users of the Services and/or those platforms without limitation. The inclusion of such links does not imply endorsement of the content of those platforms or their owners or operators, unless expressly stated.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from minors as defined under applicable law. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Although we implement appropriate security measures to protect your personal information, no system is completely secure. Therefore, we cannot guarantee “absolute security.” Additionally, information transmitted to us may not be secure during transit. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured channels.

The period for which we retain your personal information may vary depending on factors such as the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, Shopify may deny your request as permitted by law.

Right of access/knowledge: You may request access to the personal information we hold about you.
Right to deletion: You may request that we delete your personal information.
Right to correction: You may request correction of inaccurate personal information.
Right to data portability: You may request a copy of your personal information and request that it be transferred to a third party, under certain conditions and exceptions.
Managing communication preferences: We may send promotional emails, and you may opt out at any time using the unsubscribe link in those emails. Even if you opt out of promotional communications, we may still send non-promotional messages, such as those related to your account or orders.

You may exercise these rights directly through the Services, where available, or by contacting us using the details below. We will not discriminate against you for exercising your rights. You may need to verify your identity before we process your request. Where permitted by law, you may appoint an authorized representative to submit requests on your behalf. We will require proof of authorization and may request that you verify your identity directly with us. We will respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contracts, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by phone or at contact@onyxopal.shop.